Browsing by Author Fong, Lawrence Hoc Nang
Showing results 1 to 1 of 1
| Issue Date | Title | Author(s) |
|---|---|---|
| 2025 | Unravelling the Influence of Service Failure on Negative Customer Engagement: the Moderating Role of Service Recovery | Albayrak, Tahir; Kilicarslan, Ozge; Fong, Lawrence Hoc Nang; Caber, Meltem; Hamurisci, Aylin Guven |