Please use this identifier to cite or link to this item:
https://hdl.handle.net/11499/26328
Title: | Hospitality crisis management in Turkey: a comparative approach | Authors: | Israeli, Aviad Kırlar Can, Burçin Ertaş, Mehmet Sel, Zehra Gökçe Tütüncü, Özkan |
Keywords: | Crisis Management, Hospitality, Importance-Performance Analysis, Turkey | Publisher: | Tourism Today | Source: | Israeli, A. A., Kİrlar-Can, B., Ertas, M., Sel, Z. G., & Tutuncu, O. (2018). Hospitality crisis management in Turkey: a comparative approach. Tourism Today, (17), 27-45. | Abstract: | Political instability and terror events commonly occur in many countries. Since 2016, Turkey experienced a surge of political crises and terrorist activities which led to a marked decline in the country’s tourism revenue, and, consequently, caused economic struggles. The study employs the Importance-Performance Analysis framework to evaluate the use and the importance that Turkish hotel managers assign to different crisis management practices. The analysis is based on a list of crisis management practices that belong to four categories: human resources, marketing, hotel maintenance, and governmental assistance. The results suggest that Turkish managers follow the main categories in their crisis management action and focus on marketing and cost-cutting practices. Comparison with previous studies in India and Israel highlight the common focus marketing and cost-cutting as significant crisis management practices to improve competitive position and manage crisis situations. | URI: | https://hdl.handle.net/11499/26328 |
Appears in Collections: | Turizm Fakültesi Koleksiyonu |
Files in This Item:
File | Description | Size | Format | |
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Israeli, Kırlar Can, Ertaş, Sel & Tütüncü (2018).pdf | 250.73 kB | Adobe PDF | View/Open |
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