A research on job dissatisfaction of the university staff

Abstract

One of the today’s strategic issues of organizations is knowledge. Producing and using it properly is related with the quality of human resources. Paying importance to employees’ job satisfaction to put informed employees in hand is essential for organizations. High level of job satisfaction helps to reach success for employees and productivity for organizations. However, if employees' job satisfaction is low, there will be some unfavourable results such as absenteeism, high employee turnover, conflicts, alienation and stress. Purpose of this research, which was done in a state university in Turkey, is to reveal whether there is or not job dissatisfaction of academic and administrative staff, if any, at which level and what the reasons of job dissatisfaction are. Sample population of this research is academic and administrative staff working in the university. 400 questionnaires handed out including 250 questionnaires to academic and 150 to administrative staff. Porter Scale had been used formed with values from 1 to 7. Results show that both academicians and administrative staff experience job dissatisfaction. The most important point of dissatisfaction for both groups is that there is no transportation service. Second factor of dissatisfaction for academicians is unfavorable promotions to higher positions but for administrative staff, it is about the lack of supplementary payments. Third cause for both groups is that they are not satisfied with assignments. Another indication of this research is that academic or administrative staff, who is dissatisfied with his job, experiences conflict and has intention to quit.