Please use this identifier to cite or link to this item: https://hdl.handle.net/11499/51157
Title: DRIVERS OF EMPLOYEE DIS/SATISFACTION: A COMPARISON OF TOURISM AND SPORTS INDUSTRIES
Authors: Sevilmis, Ali
Kozak, Metin
Özdemir, İlknur
Keywords: job satisfaction
employee satisfaction
employee dissatisfaction
human resource management
service businesses
Job-Satisfaction
Organizational Commitment
Customer Satisfaction
Turnover Intention
Determinants
Hospitality
Orientation
Performance
Motivation
Coaches
Publisher: Akdeniz Univ, Tourism Fac
Abstract: This study aims to identify the common and distinct factors affecting the dis/satisfaction of employees in two different industries, namely tourism and sports, and develop a model. The study was carried out using the qualitative method. A total of 118 employees in five-star hotels and sports centers participated in the study. Common factors affecting employee satisfaction were thematized as relationship with co-workers, nature of the job, relationship with superiors, salary, working hours, career opportunities, and job security. The factors affecting the dissatisfaction were thematized as inefficient salary, lack of relationship with superiors, job insecurity, and lack of relationship with co-workers. In the context of satisfaction in tourism, the theme of Facilities and benefits differs from sports. In the context of dissatisfaction with sports, the theme of lack of career opportunities differs from tourism. Based on the study findings, practical implications are presented for the two industries in an aim to increase the performance and productivity of their businesses. The study conveys its originality by identifying the employee dis/satisfaction factors in the tourism and sports industries.
URI: https://doi.org/10.30519/ahtr.1136916
https://hdl.handle.net/11499/51157
ISSN: 2147-9100
2148-7316
Appears in Collections:Acıpayam Meslek Yüksekokulu Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
TR Dizin İndeksli Yayınlar Koleksiyonu / TR Dizin Indexed Publications Collection
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection

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