Street-level bureaucrats against pandemic in Türkiye: problems & strategies

Abstract

This article examines and explains the problems encountered and strategies the street-level bureaucrats (SLBs) used during COVID-19 Pandemic response efforts in Türkiye. To this end, the authors adopted Michael Lipsky's street-level bureaucrat concept to explain the conditions and challenges faced by various Turkish street-level bureaucrats (e.g., doctors, nurses, security personnel, and teachers) during the COVID-19 Pandemic response efforts. The article ends with discussing and categorizing strategies used by the Turkish SLBs and directions for future research.