Please use this identifier to cite or link to this item: https://hdl.handle.net/11499/5879
Title: An application on the relation of managerial control and information technology in hotels
Authors: Bertan, Serkan
Altintaş, V.
Keywords: Audit
Control
Hotels
Information technology
Managerial control
Technology
Abstract: This study aims to analyze the relation between information technology and management control processes in hospitality enterprises. Findings of this study indicate that use of information technology in hotels have crucial impacts on the control of service processes and enlargement of control area. Likewise, front-office/back-office applications, restaurant and banquet service management systems are significantly affected from information technology use. The independent variable having greatest relation with the control of service processes has been restaurant/banquet management systems. Front office and backoffice applications followed these systems in lesser degrees. The variable explaining best the enlargement of control process has been front-office/back-office applications, followed by restaurant/banquet service systems.
URI: https://hdl.handle.net/11499/5879
ISSN: 1450-2267
Appears in Collections:Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
Turizm Fakültesi Koleksiyonu

Show full item record



CORE Recommender

SCOPUSTM   
Citations

1
checked on Dec 21, 2024

Page view(s)

46
checked on Aug 24, 2024

Google ScholarTM

Check





Items in GCRIS Repository are protected by copyright, with all rights reserved, unless otherwise indicated.