Methods for analyzing computer-mediated communication in educational sciences

Abstract

Computer-Mediated Communication (CMC) is the process by which individuals can exchange information, communicate with each other in multiple ways, and socially construct knowledge by means of networked information and communication technologies (Gunawerdana et al., 1997). CMC tools record transcripts of messages and interactions and provide researchers with a "ready-made" source of data. Today, researchers are seeking for alternative theories, methods, and software tools in order to better investigate CMC and its effect on different learning outcomes (Garrison, 2000). In order to understand the learning process in CMC, content analysis, and sequential analysis (interaction analysis), Jeong (2005) offers a methodological framework to explore the discussion process, product, and quality. Therefore, in this chapter, the authors aim to provide guidance for scholars and practitioners by referring to the basics of the two complementary methods (content analysis and sequential analysis), pitfalls, challenges, as well as strategies and implications of the methods. © 2013, IGI Global.